OUR VALUES
Our values outline who we are, and where our culture has derived from. They are what set us apart from other firms. Our values make sure our people are motivated towards the same goals, for example, to make our company a great place to work and a place clients feel happy and confident in the services we provide.
Our partners tell you what each value means and why they're important to us.
DRIVE – HAVE ENERGY AND ENTHUSIASM TO GET THE JOB DONE
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“Our value drive is a reflection of the passion each and every one of our employees have. We have the get up and go and understand hard work really does pay off. We’re a company that has been around for nearly 200 years and have faced a lot of change. We’re dedicated to our business, colleagues, community and the town we are in. We take ownership in our daily jobs and to succeed is to have a great day at work.”
INNOVATE – LOOK TO DEVELOP AND CHANGE FOR THE BETTER
“We wouldn’t be where we are today without innovating so it makes sense ‘innovate’ is one of our five values. We’re a forward thinking firm that looks to develop constantly and make changes for the better, whether that’s adopting to new technologies or committing to supporting our local community and the environment. We think about the bigger picture as well as making small steps to make those bigger changes overall. We keep up to date with the market place, customer’s needs and market trends. We’re always advancing and improving, this is only the start.”
Amanda Payne COMMERCIAL DIRECTOR & FCILEX
CONNECT – TO CUSTOMERS AND COLLEAGUES
“At Fishers Solicitors we’re all about building relationships, whether that’s with our colleagues, clients, contacts, friends or family. We’re about engaging with people on many levels and in many ways. Our phone is always ringing, we’re very active on social media, our new website launched in July 2021 and we’re using technology more and more to connect to people virtually. We believe that having open and honest communication is the key when delivering legal services. We steer clear of jargon and relate to our clients and co-workers on personal levels because at the end of the day we’re all human. Connection is one of our values because having a good rapport and relationship with the people we work with is vital to the continued success at Fishers.”
Andrew Robinson DIRECTOR & SOLICITOR
COLLABORATE – WORK TOGETHER FOR OUR CLIENTS AND COMMUNITY
“Fishers is a family. We all work together as one team. We moved to an open plan office at the end of 2019 so we can collaborate easily at work. We are always looking to upskill through training and learning. We take as much value from our long serving team members as we do from our new employees who are fresh in the job. We care about the community, charity and our colleagues. We’re supportive, loyal and all work towards the same goals.”
Sarah Henfrey FINANCE & OPERATIONS DIRECTOR
EXCEL – PROVIDE EXCELLENT CUSTOMER SERVICE
“To deliver an unmatched customer experience is one of our main focus points and will continue to be. Without our clients we wouldn’t be where we are today and having so many of our clients use us repeatedly makes us very proud. We go above and beyond for our clients and do the best we can. We think on our feet, utilise the knowledge and experience we have at Fishers and understand quality work is essential. We like to be excellent. Simple.”
Ian Riley DIRECTOR & SOLICITOR
